Our mission at PVT is aimed at providing perfect trucking services thereby establishing long term business relationships with our customers and by building upon the following four cornerstones:
● A Professional Level of Service
● Honesty & Integrity
● Dedication & Loyalty
● Accurate and Timely Communication
Pinole Valley Trucking is a company of innovation. For over 50 years we have been adapting and developing services to meet and exceed our customers needs. We feel this is just good business and we have been providing services that mold to fit customers needs and expectations.
"PVT's performance is not judged by self appraisal, but rather, it is evaluated through the eyes of each of our customers."
Our passion has always been and always will be to provide the best customer service possible in our industry. PVT has been doing this for nearly 50 years and is the reason we will be around for another 50.
Our passion for customer service is what separates us from anyone else in our industry.
While good customer service is often a goal for many companies, it can easily be overlooked and not focused on. We are keeping the customer first through implementation of a few things:
• High employee retention rate - This allows customers to have a feeling of a personal account rep.
• Dedication and Loyalty - You are our customer. We are looking to be fair, not opportunistic.
• Accurate, Timely Communications - We are available when you need us, 24 hours a day, 7days a week.
We enjoy setting the bar higher on a daily basis and hope to bring this level of service to all our customers.
-Pinole Valley Trucking
Our Roots in Transportation
This is where we started and this is where we excel. We would say we specialize in something, but really our whole business is specialization. It's just what we do. Anything from LTL, Flatbed, Van to Oversized loads we can secure permits, set routes and keep customers updated in real time to ease their minds. Through our experience we have been able to create a phenomenal network of trucking companies that allows us to broker effectively and efficiently which in turn benefits our customers on every level.
Over the years we have developed our trucking which lead us to realize we needed a place to store and transload our freight. Our warehouse was born. From our start with 2,000 square feet we grew to 200,000 square feet and helped grow many companies such as AFD Industries, Mitsubishi Electic, Yamaha Pianos, US Merchants and many more.
Our relationship with our customers is what has brought us where we are and we always look to build on that.